Information we collect

When you request a service, we collect the contact, location, timing, vehicle, product and operational details needed to assess and coordinate that request. We also create a reference, status history and limited security records.

Why we use it

We use this information to verify coverage and safety, prepare a quote, coordinate authorised fulfilment, communicate status, prevent misuse, resolve disputes and meet legal or record-keeping duties.

Who receives it

Access is limited to Doorstep Energy personnel and contracted providers who need the information to assess or deliver the service. A provider should receive only the customer information necessary for its role. We do not expose internal sourcing details in the customer tracking journey.

Retention and protection

We retain request and audit information for the period needed for service, safety, finance, dispute and legal purposes. Access should be role-based, privileged changes recorded, and data protected in transit and at rest by the deployed infrastructure.

Your choices

You may ask for access, correction or deletion where applicable, object to certain processing, or withdraw optional consent. Some records may need to be retained for safety, transaction or legal reasons.

Contact

Email YOUR_PRIVACY_EMAIL for privacy enquiries. The responsible operating entity is YOUR_LEGAL_ENTITY_NAME, registration YOUR_REGISTRATION_NUMBER, at YOUR_BUSINESS_ADDRESS.